ITE5 - Introduction to Jobs in IT

Information technology (IT) is the design, development, implementation, support, and management of computer hardware, software, and network systems to organize and communicate information electronically. An IT professional is knowledgeable about computer systems and operating systems and has the skills required to support them.

This course focuses on desktop and laptop computers. It also discusses mobile electronic devices, such as tablets and smart phones.

In this course, you will gain the specialized technical skills needed to install, maintain, secure, and repair computers. Earning an industry-standard certification provides confidence and increases your opportunities in IT.

Your experience working with computers and earning a technical certification can help you become qualified for employment as any of the following:

  • Field technician
  • Remote technician
  • Bench technician

Technicians in different computer careers work in different environments. However, the skills required by each career can be very similar. The degree to which different skills are needed vary from one job to the next. When you train to become a computer technician, you are expected to develop the following skills:

  • Building and upgrading computers
  • Performing installations
  • Installing, configuring, and optimizing software
  • Performing preventive maintenance
  • Troubleshooting and repairing computers
  • Communicating clearly with the customer
  • Documenting customer feedback and the steps involved in finding the solution to a problem

  1. Read through the Introduction Section
  2. Read: Canadian ICT Job Prospects
  3. Complete the 1st review worksheet
  4. Research IT jobs and complete the 2nd worksheet
  5. Complete the IT Skills Test on the Cisco Website