In your career as a technician, it is important that you
develop advanced skills in troubleshooting techniques and diagnostic
methods for computer components, operating systems, networks, laptops,
printers, and security issues. Advanced troubleshooting can sometimes
mean that the problem is unique or that the solution is difficult to
perform. More often, advanced troubleshooting means that the probable
cause is difficult to diagnose.
Advanced troubleshooting uses not only your advanced
diagnostic skills when working with hardware and software, but also the
interaction between technicians and customers or other technicians. The
way in which you work with customers and other technicians can determine
how quickly and comprehensively the problem gets diagnosed and solved.
Take advantage of your resources, other technicians, and the online
technician community to get answers to your diagnostic challenges. You
might be able to help another technician with a problem. Troubleshooting Process 6 Steps Step | Description |
---|
Step 1 | Identify the problem | Step 2 | Establish a theory of probable cause (question the obvious) | Step 3 | Test the theory to determine the cause | Step 4 | Establish a plan of action to resolve the problem and implement the solution | Step 5 | Verify full system functionality and, if applicable, implement preventative measures | Step 6 | Document findings, actions, and outcomes |
Assignments: for these worksheets, you will need to take on the role of the "Remote Technician", somebody trying to assist and diagnose a problem from a distance.
You will be expected to follow the appropriate troubleshooting steps as described in the chapter and suggest appropriate solutions based on the information provided in the worksheet.
Task 1 - In your own words, summarize the 9 most common computer problems and solutions as found in section 12.1.1.2
Tasks 2,3,4
Place in the hand-in folder when complete. |